We are very happy to supply the shipping service for our customers. EXERCISE N PLAY Official Store is selecting and cooperating with reliable shipping express companies. Customers not only enjoy fast shipping for almost all of the items on the EXERCISE N PLAY Store, but also experience kinds of safe, and guaranteed shipping methods. Your beloved items are always packed well and nicely by our professional warehouse staff.

Deliverable Area:

We ship to the United States, United Kingdom, and European Union now. We provide UPS, USPS, Amazon Logistics delivery in Contiguous United States, United Kingdom, and European Union.

Order Processing Time:

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 48 hours of order confirmation/payment. Orders made on the weekends might experience delays. 

Kindly note that the below shipping guide is only for reference purposes. The actual shipping period may vary depending on holidays, customs, and circumstantial factors. Customers will be notified about the shipping status via email after the shipment has been dispatched and can also track their orders through Order Status.

Methods & Delivery Time

Order processing time: 1-2 working days;
Shipping time: 3-4 working days depends on your ;

We also have Express shipping  when holiday comes, details as below:

Order processing time: 1-2 working days;
Shipping time: 1-3 working days;

And Priority shipping details as below:

Order processing time: 1-2 working days;
Shipping time: 1-2 working days;

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Packages will be delivered to you as soon as possible within 2-7 working days. In case of force majeure the delivery time may be delayed. Please wait patiently or communicate with our customer service exercisenplay@gmail.com.

There are some other factors impacting delivery time, such as weather and local policy, the estimated delivery time is only for reference.



If an order is placed on a weekend or legal holidays, then the order will be dispatched the following working day. Tracking number will be provided.



Please note that these delivery times may be affected by natural conditions such as holidays and weather, and may also be delayed due to customs authorities in your country; however, we are not responsible for delays caused by customs authorities.



Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.



Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.



Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.



There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund all of your money.
Orders can’t be canceled once the parcel is shipped out.

Taxes and duties

Please note that all packages are shipped from Exercisenplay. For customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Exercisenplay.

If an order has already been shipped and is being refused by the client, the client is responsible for the cost of returning the product.



GET IN TOUCH

Company Name: Shantou Feierke Toy Co, Itd.

Company Address: 270 Lincoln St Denver, Co 80203

Phone: +86 18124681733

Mail: exercisenplay@gmail.com